The shipping costs to countries outside of Denmark is 15€.

Det Gamle Apotek delivers to the following EU countries: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Germany, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden and Faroe Islands.

Due to high shipping costs, we do not deliver to customers outside the EU. 

At www.det-gamle-apotek.com you can pay with the following: Visa/Dankort, MasterCard, Mobilepay and Visa
We are working on getting payment via. Klarna and Paypal as soon as possible. 

If you have a valid discount code for our webshop, you can easily redeem it by entering the discount code in the "Gift card or discount code" field in the payment module.

Our delivery time for online orders is 1-3 business days. We do our very best to get your orders shipped as soon as possible after receipt, all orders are delivered by GLS. Should one of your ordered items be out of stock, you will receive an email. 

The amount will not be debited from your account until we have shipped the products from our warehouse. You will receive an order confirmation shortly after your order is completed in our webshop.

If you have a claim about an item purchased on our webshop, please contact our customer service at:support@det-gamle-apotek.dk

Please describe the error and include the order number and a picture of the defect.
See our other conditions for claimshere

Complaints about items from Det Gamle Apotek that were not purchased at www.det-gamle-apotek.comIf your item was not purchased via. our webshop, it can neither be returned nor claimed with us. We advise you to contact the shop where you bought the item instead. It will be their return and complaint policy that applies in these cases.

You always have a 14-day right of withdrawal when you shop at www.det-gamle-apotek.com.
The right of withdrawal runs from the day you receive the goods. The right of withdrawal can only be used if the item is returned in substantially the same condition and quantity. If you cancel your purchase, the purchase price will be refunded to you (the shipping cost will not be refunded). 

To return an item, please follow theseinstructions.

Remember to get a receipt for the return shipment and note that it takes 1-3 business days before we receive the shipment. The amount will be transferred to your account within 5 working days after we have received the item and checked its condition. 

To become a retailer of Det Gamle Apoteks products, you must have an active CVR number. Visit our "become a retailer" page and fill in the registration form. If you are approved as a retailer, you can explore our wide range of products on the wholesale webshop without any obligation.