Frequently asked questions

Det Gamle Apotek delivers to the following countries:

Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Germany, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Iceland, Greenland and Faroe Islands.

For delivery to countries beyond that, please contact our customer service at: support@det-gamle-apotek.dk

The following shipping rates apply:

Germany, Belgium, The Netherlands and Luxembourg: €11,50

Sweden: €12

Finland, France, Latvia, Lithuania, Poland, Slovakia, Czech Republic, Austria: €15

Estonia, Ireland, Italy, Portugal, Romania, Slovenia, Spain, Hungary: €20

Bulgaria, Cyprus, Greece, Croatia, Malta: €54

Faroe Islands: €64

Greenland: €67

Iceland: €94

At www.det-gamle-apotek.com you can pay with the following: Visa, MasterCard, PayPal and ApplePay.

If you have a valid discount code for our webshop, you can easily redeem it by entering the discount code in the "Gift card or discount code" field in the payment module during check-out.

Our delivery time for online orders outside of Denmark is 3-7 business days. We do our best to get your order shipped as soon as possible. All orders are delivered by GLS. Should one of your ordered items be out of stock, you will receive an email. 

Payment will not be debited from your account until we have shipped your order from our warehouse. You will receive an order confirmation shortly after your order is completed on our webshop and a confirmation when your order has been shipped.

If you have a claim about a product purchased on our webshop, please contact our customer service at: support@det-gamle-apotek.dk

Please describe the error and include your order number and a picture of the defect.
See all of our conditions for claims here

Complaints about items from Det Gamle Apotek that were not purchased at www.det-gamle-apotek.com

If your item was not purchased on our webshop, it can neither be returned nor claimed with us. Instead, we advise you to contact the shop where you bought the item. It will be their return and complaint policy that applies in these cases.

You always have a 14-day right of withdrawal when you shop at www.det-gamle-apotek.com.

The right of withdrawal runs from the day you receive the goods. The right of withdrawal can only be used if the item is returned in substantially the same condition and quantity. If you cancel your purchase, the purchase price will be refunded to you (the shipping cost will not be refunded). 

To return an item, please follow these instructions.

Remember to get a receipt for the return shipment and note that it takes 3-7 business days before we receive the shipment. The amount will be transferred to your account within 14 working days after we have received the item and checked its condition. 

To become a retailer of Det Gamle Apoteks products, you must have a valid VAT number. Visit our "Become a retailer" page and fill out the registration form. If you are approved as a retailer, you can explore our wide range of products on the wholesale webshop without any obligation.