Frequently asked questions

What does shipping cost?

The shipping costs to countries outside of Denmark is 15€.

Which countries does Det Gamle Apotek deliver to?

Det Gamle Apotek delivers to the following EU countries: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Germany, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden and Faroe Islands.

Due to high shipping costs, we do not deliver to customers outside the EU. 

How do I pay on the webshop?

At www.det-gamle-apotek.com you can pay with the following: Visa, MasterCard, American Express, Mobilepay, PayPal and ApplePay.

How do I use my discount code?

If you have a valid discount code for our webshop, you can easily redeem it by entering the discount code in the "Gift card or discount code" field in the payment module.

When can I expect to receive my ordered items?

Our delivery time for online orders is 3-7 business days. We do our very best to get your orders shipped as soon as possible after receipt, all orders are delivered by GLS. Should one of your ordered items be out of stock, you will receive an email. 

When will the amount be withdrawn from my account?

The amount will not be debited from your account until we have shipped the products from our warehouse. You will receive an order confirmation shortly after your order is completed in our webshop.

How do I make a claim?

If you have a claim about an item purchased on our webshop, please contact our customer service at: support@det-gamle-apotek.dk

Please describe the error and include the order number and a picture of the defect.
See our other conditions for claims here

Complaints about items from Det Gamle Apotek that were not purchased at www.det-gamle-apotek.comIf your item was not purchased via our webshop, it can neither be returned nor claimed with us. We advise you to contact the shop where you bought the item instead. It will be their return and complaint policy that applies in these cases.

What if I regret my purchase?

You always have a 14-day right of withdrawal when you shop at www.det-gamle-apotek.com.
The right of withdrawal runs from the day you receive the goods. The right of withdrawal can only be used if the item is returned in substantially the same condition and quantity. If you cancel your purchase, the purchase price will be refunded to you (the shipping cost will not be refunded). 

How do I return an item?

To return an item, please follow these instructions.

Remember to get a receipt for the return shipment and note that it takes 3-7 business days before we receive the shipment. The amount will be transferred to your account within 14 working days after we have received the item and checked its condition. 

How do I become a retailer of Det Gamle Apotek's products?

To become a retailer of Det Gamle Apoteks products, you must have an active CVR number. Visit our "become a retailer" page and fill in the registration form. If you are approved as a retailer, you can explore our wide range of products on the wholesale webshop without any obligation. 

If your question is not answered here, you are always welcome to contact our customer service at: support@det-gamle-apotek.dk, alternatively you can use our contact form.
All inquiries will be anwered as soon as possible.