Information regarding returns

Items purchased on the webshop can only be returned to the webshop and cannot be returned or exchanged in our physical stores.

You have a 14-day right of withdrawal on items purchased from our webshop.
The period is calculated from the day;

• You receive your order.
• You receive the last item of your order in case of multiple deliveries.

Cancellations must be reported to us no later than 14 days after receipt, and you must return the shipment no later than 14 days after cancellation. Notice of withdrawal must be given by e-mail at support@det-gamle-apotek.dk. Find the withdrawal form here.

Cancellation of a purchase can only be made by expressly notifying us. Therefore, an uncollected package cannot be considered as cancellation of the purchase. If no notification has been given regarding an uncollected package, we will contact you for clarification. If the purchase is canceled, the amount for return shipping charged to us by the shipping company will be deducted from the purchase amount before it is refunded to the buyer.

You are responsible for any return shipping costs, and you are free to choose your own carrier. You must return your order without undue delay and no later than 14 days after you have exercised your right of withdrawal. When returning goods, you are responsible for ensuring that they are properly packaged. Please fill out this return form and enclose it in the package.

You are responsible for any return costs and the choice of carrier is yours. You must return your order without undue delay and no later than 14 days after you have exercised your right of withdrawal. When returning an item, you are responsible for ensuring that the item is properly packed. You must fill out this return slip and enclose it in the package.

You bear the risk for the item from the time of delivery until we have received it back. We recommend that you obtain a receipt for your return shipment. This is your proof in case the package goes missing.