Right to reclaim

There is a 2-year warranty on products in accordance with the Danish Sale of Goods Act. Our warranty applies to defects in materials and/or workmanship. You can have the item repaired, replaced, refunded, or receive a price reduction, depending on the specific situation. The warranty does not apply to defects or damage caused by improper handling of the product. You must make a complaint within a “reasonable time” after you have discovered the defect/fault. If you make a complaint within two months of discovering the fault, the complaint will always be considered timely. Det Gamle Apotek A/S will cover return costs to a reasonable extent if the complaint is justified. The item must always be returned in proper packaging. Remember to obtain a receipt for the shipment so that we can reimburse your shipping costs.

In case of complaints, please send us an email at support@det-gamle-apotek.dk with information about your purchase, defects and deficiencies, as well as pictures.
From there, the further course of action will be assessed.

The item should be sent to:

Det Gamle Apotek A/S

Hydrovej 5

6270 Tønder

Denmark

Our e-mail: support@det-gamle-apotek.dk.

We only accept packages that are sent directly to the address.