Right to reclaim

  • All costumers have 24 month’s right to reclaim when shopping on www.det-gamle-apotek.dk
  • This means that you have the right to have your item repaired or exchanged within 24 months after you received the product.
  • This right requires a liable reason, and that any flaws the product may have is not caused by faulty use of the product.
  • The right to reclaim has to be executed in a timely manner. This means that you have to report the flaw within 2 months from it was first detected.
  • If the reclaim is found to be legitimate, Det Gamle Apotek will refund the cost of returning the product to us.
  • If you need to make use of the right to reclaim, you can contact our customer service on e-mail: 

Support@det-gamle-apotek.dk

  • Please inform and document the flawed product when contacting customer service.
    It is important that you wrap the product safely when returning the product to us. Make sure to get a receipt for the shipping cost, so we can return the cost to you.
    Please note: We do not accept parcels sent as cash on delivery, or similar.

Received the wrong product?

If you receive the wrong product by mistake, we ask you to contact our customer service on support@det-gamle-apotek.dk. Customer service will then help you return the item. You will receive your refund, latest 3 days after we receive the returned item.

Return address:

Hydrovej 5
6270 Tønder, Denmark