TERMS AND CONDITIONS - For business costumers

Orders: First time customers

Danish first-time customers must pay their first order in advance. The following orders will be charged by invoice. Foreign customers must as a general rule always pay in advance. However, different terms can be agreed with our sales department.  Minimum order amount is 300 Euros


Changes in processing costs or exchange rate fluctuations give us the right to change prices without reservation. All prices on the webshop are inclusive of tax and exclusive of VAT

Reservations in relation to Covid-19

Due to Covid-19, we make separate reservations for delays, possibly. non-deliverable goods, exchange rate fluctuations and prices of freight and raw materials.


Terms and Conditions

Terms of delivery is by ex.Works/ payment Net 14 days

Delivery will always take place at the recipient's expense and risk. If the recipient wants insurance on the goods, this must be stated when placing the order. We will then state the amount for this, as the amount will depend on the amount of the goods.

Global increase in electricity, oil and gas prices, as well as rising costs for freight and logistics, combined with Force Majeure in connection with the unforeseen events in the world, causes the cost level to currently explode without prior notice. We are therefore unfortunately forced to add a temporary oil and energy surcharge of 20% of the freight price.

Partial deliveries may occur. Delivered goods remain our property until full payment has taken place.

Det Gamle Apotek assumes no responsibility or liability for delays due to weather conditions, strikes, internal problems with the package distributor or third-party logistics.

Det Gamle Apotek is member of Amfori Business Social Compliance Initiative (BSCI). 

Complaints must be made no later than 8 days after receipt of goods to support@dga-engros.dk. Please send pictures of the damaged items and state in your email item no. and number. Upon receipt of the email and photos, we will inform if these should be returned. In the event of return, you will be given a return number. The good is then packed in a box and sent back to us marked with the company Adress and the return number. After receiving and checking the producst, a credit note will be created which can be deducted from the invoice. In the case that you have any dispute against our handling of your complaint, and feel the need to take matters further. We refer to the ODR (online dispute resolution). EU-online forum (ODR) 


Delivery to Norway 

Orders below NOK 3.000,00 will have a handling cost on NOK 300,00. 
The shipping cost of these orders will be 13% of the order value. 
The shipping cost of orders between NOK 3000,00 and NOK 15.000,00 will be 16% of the total order value. 
The shipping cost of orders above 15.000,00 will be 14% of the total order value. 
For orders to customers in the following postal code. 67-69 + 78-99 (Northern Norway), 19% shipping costs of the invoice amount will be charged.
All prices on the webshop are inclusive of tax and exclusive of VAT.


In the case of missing or wrong payment, Det Gamle Apotek will charge 2% in interests each month over due.


Further terms 

Unforeseen things, such as force majeure, are reserved. This frees up for previously set delivery times.

Danish legislation is always applicable in trade with foreign customers.

We make reservations for price, printing, typing errors on the website, errors in specifications or prices due to failure to update the website, or sold out items.

We make every effort to show the goods as realistically as possible, and that all relevant details are shown in the pictures and described in the text for the product. However, colors are displayed differently from screen to screen, and we perceive images differently. Therefore, we can not guarantee that your item has exactly the color shade that appears on your screen.

Product responsibility 

In case of doubt, the rules in force at any given time within Danish law apply. To the extent that nothing else has been agreed, the seller is not liable for operating losses, loss of profit or indirect loss.

Return addresse 

Det Gamle Apotek A/S
Hydrovej 5 , 6270 Tønder